Ask Us ANYTHING! - CIBA Summer Mentor Series (Session 3)

Do you have a burning question you’d like to ask a pro-bookseller? Need help with your table displays? Want some reassurance about your ordering process? Can’t decide how to staff your store for the holidays? Need some guidance on stocking a specialty section? Here’s your chance to ask us anything!

Join CIBA’s team of experienced bookseller mentors for a special summer program. There will be no formal presentation at these events – simply log on and ask all your burning questions!

Mentor: Susan Chamberlain, owner of The Book Keeper (ON)

Bio: Of the 42 years The Book Keeper has been in business, Susan has been the owner for 21 years. She worked at the store in high school and has been in the book business for close to 40 years. Susan is a voracious consumer of stories, be it books, podcasts, television/movies or music. She’s married, has two grown kids, and two cats who are very dependent! Susan also owns a gift shop at her local hospital called “Poppies”.

Susan loves to talk about:

• Customer Service (all day long!)
• Book buying
• Sidelines
• Tapping into employee strengths
• Displays and the importance of a clean and attractive retail space

But you can ask her anything!

Event time listed is ET.