Canadian Independent Booksellers Association upcoming events

Discussion Group: Navigating In-store and Online Harassment (19-Aug-2026)

Wed, 19 Aug 2026 19:00:00 GMT

Join us for a timely conversation with fellow booksellers to share the challenges your store faces from in-store and online harassment. This is an opportunity to exchange experiences, discuss strategies for de-escalating difficult situations, and learn from solutions that have worked for others. Together, we can build a stronger network of support and ideas to help create safer, more welcoming spaces for staff and customers alike.

Please note there will be no formal presentation at this event. Come prepared to share your experiences in a supportive environment and explore practical solutions with your peers!

Event time is listed as ET.

Holiday Success Starts Here: Tips from Penguin Random House Canada (26-Aug-2026)

Wed, 26 Aug 2026 19:00:00 GMT

Join the Penguin Random House Canada sales and operations teams as we gear up for your busiest and most important selling season of the year! Athmika Punja, Senior Director of Retail Sales and Operations, and Kelly Rankin, Senior Manager, Customer Operations, will walk you through the essential steps to ensure optimal stock positioning for the holiday sales period.

This event will help you and your store take the incremental steps now to both prepare for and anticipate the incoming challenges of the holiday selling season. You can look forward to:

Overall supply chain review, including information on shipping timeframes and PO tracking
An ordering calendar highlighting key moments that impact delivery times
Updates on Western Canada bookstores and the Reno, NV warehouse

There will be a Q&A session as a part of this event. Questions can be submitted in advance to Nicola, or during the event.

Event time is listed as ET.

Leveraging Analytics for Better E-Commerce (15-Sep-2026)

Tue, 15 Sep 2026 23:00:00 GMT

Whether you’re a bookstore running Bookmanager or a third-party engine for your website, ensuring your bookstore’s website is optimized to collect analytics on traffic, customer behaviour, and the efficacy of “make or break” landing pages is a critical part of online marketing. In this session, Ariel Hudnall, Managing Director at Serif, shows booksellers how to connect their websites to Google analytics, how to find the metrics that matter most (and even build dashboards for easier review), and how web and social metrics can intersect to show you — more clearly than ever — how online customers are finding you, what they are doing once they’re on your website, and why they may be abandoning their carts.

Presenter: Ariel Hudnall, Managing Director at Serif

Time is listed as ET.